CD-ROM Frequently Asked Questions
Networking – Criss+Cross Plus CD-ROM
Can I Install Criss+Cross Plus on a Network?
Yes. A Network License is REQUIRED before it can be installed on a Network. Contact your local Sales Rep or the home office at (330) 494-9111 to obtain a Network License.
Do I need to carry the CD-ROM to every workstation?
No. You need only SHARE the CD-ROM drive on your Server and MAP a Drive on the local Node back to the share.
I get an (Error 231) when trying to install Criss+Cross Plus across the Network. What does this mean?
It means that you are trying to access the setup program through NETWORK NEIGHBORHOOD instead of through a mapped drive. The install MUST be run from a mapped drive.
Will Criss+Cross Plus run on my Network OS?
Yes. Most Network types are capable of running Criss+Cross products.
Printing – Criss+Cross Plus CD-ROM
When trying to print out of Criss+Cross Plus, my computer freezes up. Why?
If your resolution on your display is set too low (640×480), you might not be able to see the OK button. Change your resolution by clicking on Start, Settings, Control Panel. In the Control Panel, double click on the Display icon, go to the Settings Tab, and change the screen area to anything bigger than the old resolution (640×480).
What do I select when I want to print 4 postcards per page in Criss+Cross Plus?
In Criss+Cross, you would choose postcard 2X2. To do this, click on the print icon, go to Label/Format and choose postcard 2×2.
When trying to print out of Criss+Cross Plus, I get the message: ‘Cannot start print job, there is another print job in progress.’ Why?
If you have canceled a print job, the Windows Print Queue does not flush the print job immediately, sometimes they don’t even show up on the Queue. If the job doesn’t appear in the print queue, restart your computer and try to print again.
If you need to cancel any print jobs in progress, unplug your printer, delete any print jobs in the Print Queue and try to print again.
Labels – Criss+Cross Plus CD-ROM
What types of labels can be used with Criss+Cross Plus?
Criss+Cross Plus supports the following:
- Avery labels for DeskJet
- Bubble Jet and LaserJet Printers: 5160/5260, 5161/5261, and 5162/5262
- Dot Matrix printer with a 4145 label
General – Criss+Cross Plus CD-ROM
When I try to go into Criss+Cross Plus, the window that says, ‘Select from the list of Available CD-ROMS’ is blank. Why?
Go to the bottom of the AVAILABLE CD-ROM window and Click CANCEL.
You should be in the CRISS + CROSS V6 window. Go to the menu bar and select TOOLS\OPTIONS. At the bottom of the OPTIONS window, make sure that the LAST DRIVE text box shows your CD-Rom drive. If it does not, click on the down arrow at the end of the first drive and the LAST DRIVE text boxes and select your CD-Rom drive from the list and then click OK. Click File\Open. Click Refresh if necessary to view the available CD-Rom’s.
My CD arrived damaged. What should I do?
Call Technical Support at 1-800-697-4550. Have your CD # and the Company Name listed on the CD available. Give the information to a Technician, and a replacement will be ordered and shipped to you.
I have not received my CD. What should I do?
Please allow 5 to 7 business days to receive your item(s). Most items are shipped standard UPS Ground. If you have not received your items after 7 business days, call Technical Support at 1-800-697-4550. Have your CD number and the Company Name listed on the CD available. Technical Support will verify the status of your order.
The wrong areas are licensed on my CD. What should I do?
Call Technical Support at 1-800-697-4550. They will verify your areas and order a replacement Program CD if necessary.
I would like to order a network version of Criss+Cross Plus. What should I do?
Call your local Sales Office and your representative will assist you. If you do not know your local Sales Office or Representative, please call our Main Office at 1-800-843-8452.
Hardware and Software Requirements – Criss+Cross Plus CD-ROM
Will Criss+Cross Plus run on a Mac?
Intel-based Apple Macintosh computer systems may run the program under third-party emulators such as VMWare Fusion or Parallels Desktop; likewise, the program will operate under a native environment via Boot Camp Dual-Boot Capabilities available in OS X 10.5 or later.
Older PowerPC-based Apple Macintosh computer systems may run the program only through the Microsoft Virtual PC emulation software.
All options require a full version of Windows XP Home or Professional.
Minimum Hardware Requirements
- Windows 98, Windows ME: Pentium processor or above, 32 MB Ram, 40 MB HD free space available, 16X CD Rom or DVD.
- Windows 2000: Pentium 233MHZ, 64 MB Ram, 40 MB HD free space available, 16X CD Rom or DVD.
- Windows XP: Pentium 233MHZ, 64 MB Ram, 40 MB HD free space available, 16X CD Rom or DVD.
- Windows Vista: Pentium 800MHZ Processor, 512 MB Ram, 40 MB HD free space available, 16X CD Rom or DVD.
Recommended Configuration
- Windows 98, Windows ME: Pentium 233MHZ processor or above, 48 MB Ram, 40 MB HD free space available, 16X CD Rom or DVD.
- Windows 2000, Windows XP: Pentium 233MHZ processor or above, 128 MB Ram, 40 MB HD free space available, 16X CD Rom or DVD.
- Windows Vista: Pentium 1 GHZ processor or above, 1 GB Ram, 4 MB HD free space available, 16X CD Rom or DVD.
Searches – Criss+Cross Plus CD-ROM
When I open up Criss+Cross Plus, I do not have a CD to choose from to begin my search. Why isn’t my CD showing up?
You may have tried to open the program with out the CD in the CD-ROM drive. Click on cancel, click on tools, click on options, and change the last drive to the drive letter of your CD-ROM drive.
Hint: Your CD-ROM drive will have a picture of a miniature CD in front of it.
When I try doing an address search, I can’t pull anybody up. Why?
Some addresses are abbreviated or they might have a different spelling. We strongly recommend the use of the Street Table. This can be accomplished by just typing part of the street name and by clicking on the Ellipsis button located on the right of the Address field.
On the Street table, you can select the desired street by matching the City and Zip Code associated with the street and by clicking on the OK button. At that time you can add the house number and click on OK to begin your search.
When I am using Criss+Cross Plus to look up an address, I can’t do multiple searches; I lost my first search when I clicked on the mailbox to do the next search.
You can click on the CD icon located underneath the word “file” to open another window and start the search for your next address. Insure that the desired addresses are highlighted prior to opening the next window. Alternately, click the mailbox and make sure you check the box that says “Display results in a new window.”
Hint: Limit your searches to 10 or 15 windows at a time. remember to print or export from all windows to make sure you print or export all information that you have looked up.
When I do a search, the information that comes up on my screen was close to what I was looking for, but it does not match what I have typed in.
You may have to use the scroll bar to view the information that you were looking for or there wasn’t an exact match.
Hint: Select display matching listings only.
I can’t do a radius search because the word ‘radius’ is grayed out. Why?
You must first highlight the record you would like to use for the radius search.
How do I highlight all the records from my search in Criss+Cross Plus?
Right-Click on a record and a drop-down menu will appear. From the menu select SELECT ALL. The records will then be highlighted.
Hint: Only 3500 records can be exported at one time. If you are going to print 30,000 records, it will take about 1000 pages.
How do I add records to a DO NOT CALL list in Criss+Cross Plus?
After completing a search, highlight the records that you want to add to a DO NOT CALL list, then go to the menu bar and select EDIT/ADD TO DO-NOT CALL AND MAIL LIST.
Installation – Criss+Cross Plus CD-ROM
How do I install the Haines Criss+Cross Plus Program?
1. Close out of all programs.
2. Place the most recent Program CD in your CD-Rom Drive.
3. Double click on the icon named “My Computer” located on your desktop.
4. Double click on your CD-Rom Drive Letter (it will have a picture of a CD) Double click on “Setup.exe” (It has a picture that looks like the sails on a sail boat with a blue background)
5. Message: Do you have a password: Click Yes.
6. Enter the password. Click NEXT.
7. At Choose Destination Location Screen: Click NEXT. The program will begin installing.
8. Set-Up Complete Screen: Click FINISH.
9. Rebooting Machine: Click OK.
2. Place the most recent Program CD in your CD-Rom Drive.
3. Double click on the icon named “My Computer” located on your desktop.
4. Double click on your CD-Rom Drive Letter (it will have a picture of a CD) Double click on “Setup.exe” (It has a picture that looks like the sails on a sail boat with a blue background)
5. Message: Do you have a password: Click Yes.
6. Enter the password. Click NEXT.
7. At Choose Destination Location Screen: Click NEXT. The program will begin installing.
8. Set-Up Complete Screen: Click FINISH.
9. Rebooting Machine: Click OK.
How do I install the Haines Criss+Cross Plus Program to a Network?
Network Installation – Server Side
- Close out of all programs.
- Place the most recent Program CD in the CD-ROM drive of the Server or computer that will hold the files.
- Run the Setup.exe located on the CD.
- Message: Do you have a password. Select “YES.”
- Enter the password. Click “Next.”
- Select “Copy Contents of CD.” Click “Next.”
- Browse to the root of C:, or to the root of a network share. Click “Next.”
Network Installation – Client Side
- Create a Mapped Drive to the CCP Directory on the Server (or computer) in which you ran the Network install. For example – \\is615\c\CCP.
- Click Start/Run and browse to the Setup.exe on your Mapped Drive. Click “OK.”
- Follow the prompts. (The “Client Install” installs to the default location.)
- The following permissions must be granted on the Client Side if not logged in as the administrator:
- C:\Program Files\Haines
- C:\CcpDNCList
- C:\Program Files\Databases
- C:\Program Files\Import Utility
Exporting – Criss+Cross Plus CD-ROM
Can I save information in Criss+Cross Plus?
No, however you can export the data from Criss+Cross Plus to your Hard Drive, a Flash Drive or a Floppy Disk and import it into other programs.
Can the data I export from Criss+Cross Plus be imported into other programs?
Yes. When you export data from Criss+Cross Plus, it is in ASCII COMMA-DELIMITED TEXT format. Databases, text editors and word processors are usually capable of importing data in ASCII format. Check the user’s manual of the program that you are trying to import into for further importing instructions.
When exporting data why do I get the error message, ‘You have selected more than 3500 records to export! Please limit the number of listings to export to 3500.’
You can only export up to 3500 records per export from CRISS+CROSS, at one time. Before exporting, verify the number of TOTAL RECORDS SELECTED does not exceed 3500 by looking in the lower left corner of the program window. Now you are ready to export.
Still Need Help?
If you don’t find the answers to your questions here, Haines Technical Support can be reached by calling toll-free, (330) 494-9111 by filling out the support form, or by e-mailing us at techhelp@haines.com.