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Technical Support
CRISS+CROSS PLUS REAL ESTATE V.3
FREQUENTLY ASKED QUESTIONS
- Mapping
- General
- Hardware Requirements
- Printing
- Transfers
- Networking
- When trying to map an address, I get a vague map with many
dots on it. I cannot locate the property or even the street that I am trying
to map.
This usually comes up when trying to map an address that
does not have the zip + 4, or it may come up when you are trying to map a
parcel that does not have a house number.
Also, use the map options on the tool bar to display
the range of properties that you are working with.
- When I do a radius search in CRISS + CROSS REAL ESTATE I
keep getting the error, "Radius search ignored due to invalid subject
property Lat/Lon Value."
When doing a radius search make sure that the property
that you are basing the search on has a ZIP + 4 zip code. Also, if you are
searching on the new property, it may not be coded by the mapping company
that we use.
Hint: If the property does not
have a ZIP + 4 zip code try to find a nearby property or street that does
have a ZIP + 4 zip code and base your radius from that address.
- After typing address for an address search, it
seems like it is not responding, why?
The
program is automatically looking for the street table and trying to
display all the matching street names with what was just typed. This
will come up on the bottom of the current window.
The length of time for it to appear depends strictly on the speed
of your PC.
- Can I do a search on Wealth Code on CRISS
CROSS REAL ESTATE V3?
Yes,
the Wealth Code is under the General Tab. These will range from 0-9
incrementing by a .10 for every field.
- Can I do a search on Year Listed on CRISS
CROSS REAL ESTATE V3?
Yes,
the Year Listed field is under the General Tab. It has a field for every
year listed for the last 10 years, and also it will have one big field
for all those prior to that.
- Can I do a search by the investor of a
property on CRISS CROSS REAL ESTATE V3?
Yes,
the Investor Name button is under the General Tab.
It will allow you to view all properties from a specific
investor.
- Can I do a search by different Interest
Rate Types on CRISS CROSS REAL ESTATE V3?
Yes,
the Interest Rate Type button is under the Financial Tab.
You can search by Adjustable rates or Fixed rates.
- Can I add names to a DO NOT CALL LIST on CRISS CROSS REAL ESTATE V3?
Yes.
After completing a search, highlight the addresses that are to be
on the do not call list. Then
from the menu bar select Record\Add to Do Not Call/Do Not Mail.
- After doing a search, I highlight 1 property
and try to map it but it shows all the properties of my search. Can I
show just 1 property on the map?
Yes.
After the map has been displayed, go to the menu bar and select
Map Options\Show\Highlighted Parcels Only.
- In V3, under year listed what does "NOOP"
mean?
NOOP
stands for NON-OWNER OCCUPIED PROPERTIES.
- In V3, under year listed what does
"<1993" mean?
Properties
that were listed before 1993 in our directory will have this listing.
- Why do I get the message, "Please
insert a valid Haines CD?"
There
could be a few reasons why you are getting this message:
1.
Check to make sure that there are no scratches, smudges, or
fingerprints on the CD that is preventing it from being read correctly.
Please clean the CD with a soft cloth.
2.
Give your computer time to read the information from the CD before
you try to access the program
3.
Make sure that the program (Gold CD) is inserted. The transfers CD
cannot be used for any search.
4.
Go to MY COMPUTER and try to go to your CD-Rom drive and access the
CD. If you get an error saying, “CD-Rom drive is not accessible,” try
other data CD’s (they do not need to be CRISS + CROSS CD’s). If you
are still receiving the error, “CD-Rom drive is not accessible,” your
CD-Rom drive may need cleaned or replaced.
- Can I save information in CRISS CROSS
REAL ESTATE V3?
Yes.
You can save the records that have been obtained after your
search to a FARM AREA by going to FILE\SAVE AS FARM AREA.
Also, you can save the criteria used to do the search.
After selecting criteria that you would like to begin your
search on, go to FILE\SAVE CURRENT CRITERIA.
Highlight the farm area,
but do not select it. Press
the backspace button. The farm area is now deleted.
After
doing the search, tag those parcels to be added to the DNC list.
Afterwards, go to “RECORD”, “ADD TO DO NOT CALL/ DO NOT MAIL”.
Even
though the program could be installed and run on a PC emulator for MAC.
it is not recommended to because of reliability.
Take
out the TRANSFER CD and put in the PROGRAM CD that has the “R”
number on it into the CD-Rom drive. Go into each county that is on the
CD. Run the TRANSFER CD again.
-
I
received the following Error Message:
“This program has performed an Illegal Operation.”
What do I do?
Close
out of program and reboot. If that doesn’t fix the problem, try
reinstalling. If that
does not correct the error, call Technical Support at 1-800-697-4550.
Have your CD number and Company Name found on your CD
available.
- CRISS CROSS REAL ESTATE V3 Minimum Hardware
Requirements
-
Windows
95:
Pentium processor or above, 8 MB, 40 MB HD free space available, 16X
CD Rom
-
Windows
98, Windows ME:
Pentium processor or above, 32 MB Ram, 40 MB HD free space
available, 16X CD Rom
-
Windows
NT: Pentium
processor or above, 64 MB Ram, 40 MB HD free space available, 16X CD
Rom
-
Windows
2000:
400 MHZ, 64 MB Ram, 40 MB HD free space available, 16X CD Rom
-
Windows
XP (Home or Professional):
400 MHZ, 64 MB Ram, 40 MB HD free space available, 16X CD Rom
-
Recommended Configuration
-
Windows
95:
Pentium 133MHZ processor, 16 MB, 40 MB HD free space available, 16X
CD Rom
-
Windows
98, Windows ME:
Pentium 233MHZ processor or above, 48 MB Ram, 40 MB HD free space
available, 16X CD Rom
-
Windows
NT, Windows 2000:
Pentium 400 MHZ processor or above,
-
128
MB Ram, 40 MB HD free space available, 16X CD Rom
-
Windows
XP (Home or Professional): Pentium
400 MHZ processor or above, 128 MB Ram, 40 MB HD free space
available, 16X CD Rom.
Why do I have to have Internet Explorer 5.01 or higher?
Internet Explorer is actually
integrated into and a part of the Windows operating system. There are certain system files that are required in order to
run the Real Estate application and those files need to be a
particular version or higher. These
versions are only found in IE 5.01 or higher.
Microsoft’s distribution of these
files with our software.
What do I select when I
want to print 4 postcards per page in Real Estate?
In Real Estate, this can
be accomplished by clicking on the print icon, select the Mailing tab,
and in the Label/Format box choose postcard 2x2.
Criss+Cross Plus® Real Estate
uses the operating system’s files, which in turn calls your
printer driver to do the actual printing or to render output.
In this
process, many things can go wrong. First, there may be a problem
with your printer driver. Drivers go through the life cycle of
software: namely, maintenance release, maturity, they grow obsolete,
and finally are discontinued.
You can
expect that drivers that are on either end of the cycle will have
more problems than drivers that are in their maturity stage.
Many
printers that are still used today have drivers that were developed
for Windows 3.1 and apparently never tested under and certified by
their manufacturer for Windows 95 or higher. Sometimes the driver
works without problems; unfortunately, it often does not.
There is a
quick way to determine whether the problem is with Criss+Cross
Plus® Real Estate or with
the driver. If you see a correct preview but the printed output is
wrong, the problem is with the driver which apparently understands
your commands and executes them correctly, but does not have good
control over its printing hardware. Similarly, if your application
prints correctly to 20 different printers but has problems with one
particular device, Criss+Cross Plus® Real Estate most likely is not the culprit.
- Should I throw away my Property Data CD when I receive a new Transfer CD?
No.
The Transfer CD only has the most current transfers on it. It updates the counties
that you are licensed to use on your hard drive. When the update is complete, the
Transfer CD should be safely stored. The Property Data CD should then be used for all your
searches.
- How long should I keep the Property Data CD when I get a
replacement?
After receiving a new Property Data CD and verifying that it works, the old one can be thrown away.
Some customers like to save the older one and use it as a backup in the event that the new
one gets scratched. If this should happen, call Technical Support for assistance in using
the old one.
- Why
does my CD expire?
The
Property Data CDs are designed to expire within 120 days. This should provide sufficient time for
you to receive your new Property Data CD.
- Why
is it when I run the Transfer CD that no counties are found?
You
must search your Property Data CD at least one time before running the
Transfer CD.
-
When I run the Transfer CD, why does it say that no counties need to be updated at
this time?
There can be two reasons for this: First, the Transfer CD has already been run;
second, your Property Data CD already has the correct transfers on it.
-
Why
do I get the message to insert a valid Haines CD when I already have my CD in the drive?
Ensure that you have the Property Data CD and not the Transfer CD in the drive. Also, ensure
that the CD doesn’t have fingerprints or scratches on it.
-
Do
I have to take the CD out of my drive when I turn off my computer?
No.
As a matter of fact, if you don’t use your drive for other CDs, just leave it in the
drive. There is less chance of damage to the CD if you can avoid handling it.
-
My
Real Estate program worked yesterday. Why does it say that a file is out of date when I
try to run it today?
It
is possible that you loaded new software from another vendor. If that program did not
verify that the files it is loading are newer than the files already on the hard drive,
then you will receive the error message that a file is out of date. Call Technical Support
for assistance.
What does it mean when I start the program I receive a message that my CD-ROM or license has
expired?
Your CD-ROM is more than 120 days old, be certain that you are using your newest
Property Data CD.
Your license expires at the end of your lease period. If you've received a new license or
key disk(3 1/2" floppy) you may update your license by deleting the file
c:\windows\ccprwin.ini & reinstalling Criss+Cross RE.
Yes. A Network License is
REQUIRED before it can be installed on a Network. Contact your local
sales Rep or the home office @ 1.800.843.8452 to obtain a Network
License.
Yes.
Just copy the "Realty" folder to the root of the Hard Drive.
Yes.
The majority of our Networking customers run on Windows NT and Novell.
Other Network types are also capable of running Criss+Cross products.
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