Technical Support
CRISS+CROSS PLUS CD-ROM
- Networking
- Printing
- Labels
- General
- Searches
- Installation
- Exporting
- Can I Install Criss+Cross Plus on a Network?
Yes. A Network License is REQUIRED before it can be
installed on a Network. Contact your local sales Rep or the home office @
1.800.843.8452 to obtain a Network License.
- Do I need to carry the CD-ROM and Keydisk to every
workstation?
No. You need only SHARE the CD-ROM drive on your Server
and MAP a Drive on the local Node back to the share. The Keydisk is the only
thing that needs to be in each local Node.
- Can I copy the Criss+Cross Plus CD-ROM to the Hard
Drive of the server?
Yes. However, the folder you copy it into needs to have
the same Volume name as the CD-ROM.
- I get an (Error 231) when trying to install
Criss+Cross Plus across the Network. What does this mean?
It means that you are trying to access the setup program
through NETWORK NEIGHBORHOOD instead of through a mapped drive. The install
MUST be run from a mapped drive.
- Will Criss+Cross Plus run on my Network OS?
Yes. The majority of our Networking customers run on
Windows NT and Novell. Other Network types are also capable of running
Criss+Cross products.
Printing - Criss+Cross Plus
- When trying to print out of the CRISS CROSS Plus, my
computer freezes up. Why?
If your resolution on your display is set too low
(640x480), you might not be able to see the OK button. Change your
resolution by clicking on Start, Settings, control Panel. In the Control
Panel, double click on the Display icon, go to the Settings Tab, and change
the screen area to anything bigger than the old resolution (640x480).
- What do I select when I want to print 4 postcards per
page in Criss Cross Plus?
In Criss+Cross , you would choose postcard 2X2. To do
this, click on the print icon, go to Label/Format and choose postcard 2x2.
- When trying to print out of the CRISS CROSS Plus, I
get the message:
"Cannot start print job, there is another print job
in progress". Why?
If you have canceled a print job, the Windows Print Queue does
not flush the print job immediately, sometimes they don’t even show up on the
Queue. If the job doesn’t appear in the print queue, restart your computer and
try to print again.
Hint: If you need to cancel any print jobs from the Criss
Cross in progress, unplug your printer, delete any print jobs in the Print Queue
and try to print again.
Labels - Criss+Cross Plus
- What types of labels can be used with the CRISS CROSS
PLUS?
The CRISS CROSS Plus supports the following Avery labels
for DeskJet, Bubble Jet and LaserJet Printers: 5160/5260, 5161/5261, and
5162/5262. You can also print with a Dot Matrix printer with a 4145 label.
General - Criss+Cross Plus
- Will the Criss Cross Plus run on a MAC?
Even though the program could be installed and run on a PC
emulator for MAC, it is not recommended to because of reliability.
MAC, it is not recommended to because of reliability.
- When I try to go into CRISS + CROSS PLUS, the window
that says, "Select from the list of Available CD-ROMS" is blank.
Go to the bottom of the AVAILABLE CD-ROM window and Click
CANCEL.
You should be in the CRISS + CROSS V5 window. Go to the
menu bar and select TOOLS\OPTIONS. At the bottom of the OPTIONS window, make
sure that the LAST DRIVE text box shows your CD-Rom drive. If it does not
click on the down arrow at the end of the LAST DRIVE text box and select
your CD-Rom drive from the list and then click OK.
Close out of the CRISS + CROSS V5 window and run the
program.
- My CD and/or Key Disk arrived damaged. What should I
do?
Call Technical Support at 1-800-697-4550. Have your CD #
and the Company Name listed on the CD available. Give the information to a
Technician, and a replacement will be ordered and shipped to you.
- I have not received my CD, Update CD and/or Key Disk.
What should I do?
Please allow 5 to 7 business days to receive your item(s).
Most items are shipped standard UPS Ground. If you have not received your
items after 7 business days, call Technical Support at 1-800-697-4550. Have
your CD number and the Company Name listed on the CD available. Technical
Support will verify the status of your order.
- The wrong counties are licensed on my CD. What should
I do?
Call Technical Support at 1-800-697-4550. They will verify
your counties and order a replacement Program CD & Key Disk if
necessary.
- I would like to order a network version of
Criss+Cross or additional counties. What should I do?
Call your local Sales Office and your representative will
assist you. If you do not know your local Sales Office or Representative,
please call our Main Office at 1-800-843-8452
- Minimum Hardware Requirements
Windows 3.11: Pentium
processor or above, 4 MB Ram, 40 MB HD free space available, 16X CD Rom.
Windows 95: Pentium processor or
above, 8 MB, 40 MB HD free space available, 16X CD Rom.
Windows 98, Windows ME: Pentium
processor or above, 32 MB Ram, 40 MB HD free space available, 16X CD Rom.
Windows NT: Pentium
processor or above, 64 MB Ram, 40 MB HD free space available, 16X CD Rom.
Windows 2000: Pentium 233MHZ, 64
MB Ram, 40 MB HD free space available, 16X CD Rom.
- Recommended Configuration
Windows 3.11: Pentium
133MHZ processor, 8 MB Ram, 40 MB HD free space available, 16X CD Rom.
Windows 95: Pentium 133MHZ
processor, 16 MB, 40 MB HD free space available, 16X CD Rom.
Windows 98, Windows ME: Pentium
233MHZ processor or above, 48 MB Ram, 40 MB HD free space available, 16X CD
Rom.
Windows NT, Windows 2000: Pentium
233MHZ processor or above, 128 MB Ram, 40 MB HD free space available, 16X CD
Rom.
Searches - Criss+Cross Plus
- When I try doing an address search, I can’t pull
anybody up. Why?
Some addresses are abbreviated or they might have a
different spelling. We strongly recommend the use of the Street Table. This
can be accomplished by just typing part of the street name and by clicking
on the Ellipse button located on the right of the Address field.
On the Street table, you can select the desired street by
matching the City and Zip Code associated with the street and by clicking on
the OK button. At that time you can add the house number and click on OK to
begin your search.
- When I am using Criss Cross to look up an address, I
can't do multiple searches; I lost my first search when I clicked on the
mailbox to do the next search.
You must click on the CD icon located underneath the word
"file" to open another window and start the search for your next
address. Insure that the desired addresses are highlighted prior to opening
the next window.
Hint: Limit your searches to 10
or 15 windows at a time. remember to print or export from all windows to
make sure you print or export all information that you have looked up.
- When I do a search, the information that comes up on
my screen was close to what I was looking for, but it does not match what I
have typed in.
You may have to use the scroll bar to view the information
that you were looking for or there wasn’t an exact match.
Hint: Select display matching
listings only.
- I can’t do a radius search because the word ‘radius’
is grayed out.
The radius search feature will not work on a name or
address that was obtained using a radius search. Try a new search using the
address that you would like to do the radius search on. Once you have the
new search results on your screen you should be able to do a radius search
on that property.
- How do I highlight all the records from my search in
CRISS + CROSS PLUS?
Right-Click on a record and a drop-down menu will appear.
From the menu select SELECT ALL. The records will then be highlighted.
Hint: Only 3500 records can be
exported at one time. If you are going to print 30,000 records, it will take
about 1000 pages.
- How do I install the Haines Criss+Cross Plus Program?
- Close out of all programs. Be sure that the number on the
CD matches the number on your floppy key disk.
- Place the most recent Program CD in your CD Rom Drive.
Place the 3.5 floppy Disk in your Floppy Disk Drive.
- Double click on the icon named "My Computer"
located on your desktop.
- Double click on your CD Rom Drive Letter (it will have
a picture of a CD) Double click on "Setup.exe"(It has a
picture of a blue computer monitor)
- Message: Please, place your License Disk into your
floppy drive. Click OK
- At Welcome Screen: Click NEXT
- At Choose Destination Location Screen: Click NEXT. The
program will begin installing
- Set-Up Complete Screen: Click FINISH
- Rebooting Machine: Click OK
- After inserting my Haines CD for Criss+Cross, I
receive an error message that "Your CD-Rom has not been licensed".
It is possible that you have 2 icons on your desktop for
Criss+Cross (an icon for V5 and an icon for V5.9). If you do, right click on
the V5 icon and delete it. Open up the program using the V5.9 icon to see if
this solved the problem.
- After installing the CRISS CROSS my computer is asked
to reboot, after the computer restarts I get the message:
"Non-System Disk or Disk error. Replace and strike
any key when ready"
The message comes up because the Floppy disk is still inside
of the Floppy Drive. The CRISS CROSS Key Disk does not have any System Files,
and the computer is set up to boot from the Floppy first. Take the Floppy Disk
out and press any key on the keyboard.
- When I open up Criss Cross, I do not have a CD to
choose from to begin my search. Why isn’t my CD showing up?
You may have tried to open the program with out the CD in
the CD-ROM drive. Click on cancel, click on tools, click on options, and
change the last drive to the drive letter of your CD-ROM drive.
Hint: Your CD-ROM drive will
have a picture of a miniature CD in front of it.
- After installing a new CD for CRISS CROSS PLUS, I try
to go into the program and I get the error message, "The CD-Rom you
have selected has not been licensed. Would you like to license this CD-Rom
at this time?"
Verify that you have only one icon on your desktop that
says Criss Cross V.5.9, If you do not have this Icon, right-click the icon
that says Criss Cross V.5 and delete it. Reinstall CRISS CROSS PLUS and it
will create a new icon on your desktop.
- How do I add records to a DO-NOT CALL list in CRISS
CROSS PLUS?
After completing a search, highlight the records that you
want to add to a DO-NOT CALL list, then go to the menu bar and select
EDIT/ADD TO DO-NOT CALL AND MAIL LIST.
Exporting - Criss+Cross Plus
- Can I save information in CRISS CROSS PLUS?
No, however you can export the data from CRISS + CROSS
PLUS to your Hard Drive or a Floppy Disk and import it into other programs.
- Can the data I export from CRISS CROSS be imported
into other programs?
Yes. When you export data from CRISS CROSS, it is in ASCII
COMMA-DELIMITED TEXT format. Databases, text editors and word processors are
usually capable of importing data in ASCII format. Check the user’s manual
of the program that you are trying to import into for further importing
instructions.
- When exporting data why do I get the error message,
"You have selected more than 3500 records to export! Please limit the
number of listings to export to 3500."
You can only export up to 3500 records per export from
CRISS CROSS, at one time. Before exporting, verify the number of TOTAL
RECORDS SELECTED does not exceed 3500 by looking in the lower left corner of
the program window. Now you are ready to export.
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